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    GWS Support packages

    Enhanced support packages & Add-ons

     

    Navigating the complexities of Google Workspace can take valuable time away from your core business. Cloud Office's support packages offer expert assistance, ensuring that your Workspace environment runs seamlessly and empowers your team to thrive.

     

    Cloud Office's Google Workspace Support Packages


    Standard


    Standard Support is included with a Google Workspace subscription.



    Billing inquiries
    Help Center documentation
    Support channel - email








    Four-hour response time for support cases
     


    Enhanced


    Accelerated response times with access   to account management team.

     All in Standard + 

    Users & Groups management
    Onboarding & Offboarding
    OU creation and configuration
    Basic mobile device management
    Google Support ticket coordination
    Multi-channel support (Phone, Email)





     Two-hour response time for support cases

     


    Premier


    Proactive and tailored support for your most business-critical needs.

    All in Enhanced +

    Enterprise features deployment and configuration(DLP, CAA)
    Security Incident alerting
    Access and permissions 
    Advanced/Custom Mobile Device Management - iOS, Windows, Android  
    Yearly security assessment
    Planned Event Support
    Тechnical account manager
     

    One-hour response time for support cases
     
     

    Professional services and Add-ons

    Security Assessment
     

    Our team will assess 80+   Google Workspace settings covering key areas like access, authentication and service configurations. 
     

    Read more here

    Product Training
     

    Google Workspace can fuel productivity. We offer training, so you can ensure your organisation will use the full potential of the platform.

     

    Backup Gmail and Drive
     

    Backing up your organization's data is essential to safeguard against cyber-attacks or, accidental deletions.

    Our solution offers unlimited backup storage for Gmail & Drive


    Read more here  

    Data Migration
     

    Our comprehensive solution for data migration can move your data from one repository to another while retaining all sharing policies and permissions

     

     

    Our support ensures that your Google Workspace operates seamlessly, allowing you to focus on what truly matters - growing your business.

    Build your own 

    support package


    With a custom support plan, you benefit from targeted solutions that directly address your challenges, leading to quicker problem resolution and improved outcomes.
     

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