Many businesses are wasting money when it comes to managing their Google Workspace services because they don’t do a periodic account check-up.
Many businesses are wasting money when it comes to managing their Google Workspace services because they don’t do a periodic account check-up. For instance, one of the most common and significant situations is when the offboarding of ex-employees is not done correctly. In our experience as a business IT support provider, we often see ex-employees still in the Google Workspace admin console. There can be a number of reasons for this situation, but the most common ones are:
To clean-up your list, the first step is to analyse your accounts. If you don’t have many accounts, you can do this easily from the Google Workspace admin console. However, if the list is long, it’s best to export the user account information into a spreadsheet to sort and analyse. As as business IT support provider, there are a few columns we recommend adding, for the analysis to go quickly and smoothly:
This way, when you’re running an analysis on all your users, you can determine which ones can be deleted based on these 4 parameters. For instance, the ones that will determine if the account is still active or not, are Status & Last sign-in. Once you have a list of users to remove from your Google Workspace storage, you can go ahead and delete them. Still, you may want to archive their data first using Google Takeout.
Another mistake we, in Cloud Office, see quite often is that there are paid Google Workspace business email accounts set up for generic email addresses (e.g info@cloudoffice or sales@), that only need to have emails sent to specific people. Firstly, this means an additional licence cost for the account. Secondly, this is an inefficient way of viewing and replying to emails, as it requires a new tab in your browser (or inbox in your mail client) to be opened and viewed regularly. The better option could be to delete this Google Workspace account and create a free Google Group or Email Alias instead. If the email address only needs to be accessed by one person, then it’s best to set up an email alias under the receiver’s email account. For instance, sales@cloudoffice would be an alias of ivan@cloudoffice as Ivanis the only one dealing with sales emails. If the email needs to be delivered to multiple people, then you need to set up a Google Group. E.g, create a Google Group for info@cloudoffice to have emails forwarded to email@example.com and petar@cloudoffice. If you have multiple Google Workspace accounts, it’s best to analyse them using the export to the spreadsheet as mentioned above.
A remarkable feature of Google workspace services is that it allows you to have additional domain names in your own Google Workspace business account. This means you can assign new email addresses to it or link aliases from an existing domain name email address. This method can have significant cost savings compared to registering and setting up a completely new Google Workspace account for that business name. It is especially effective when there are staff members who manage all 3 businesses or entities. An example could be a business IT support company that also sells VOIP services and domain names. The primary domain could be cloudoffice.bg with 2 additional entities of voipcloud.bg & domaincloud.bg, all within the one Google Workspace account as domain Aliases. This would enable the staff to send and receive emails using all 3 domain email addresses while only paying for the one account per employee. This comes at a third of the cost, compared to having individual Google Workspace accounts with 3 separate emails per employee. Not to mention that managing this would be a nightmare for the staff! One catch to this setup is that, if the business decides to sell off one of the entities, then you may need to set up a separate Google Workspace account and migrate data out.
What is the Total Cost of Ownership (TCO) when it comes to your IT hardware, in particular the computers your staff use? When you add up the cost of:
This is figure is usually at least 3 * the amount you spend on the hardware itself. Google have a solution for this: Google Chromebook’s which in our experience saves businesses at least 50% on their total cost of ownership for their IT. The reason why is that these devices are extremely simple to operate as they are built for businesses that operate in the cloud. They have all the security built in and require very little maintenance, so almost all of the expenses listed above are removed. In Fact we offer managed services for both Windows & Mac devices and charge the same amount, which is 5 * the amount we charge for managed services for Chrome devices because they require 1/5th of the amount of work from our engineers to look after them and very little security software.
Many businesses tend to go for the cheapest Google Workspace subscription (at least initially), which is the Google Workspace Business Starter/ G Suite basic. However, what they might not realise is that the next level of licences can provide great value to the business as well as save your company’s money if done right. An example of this is the issue of running out of storage space. Although 30GB may seem like a lot for email, it is often not enough when it comes to Google Drive data. After businesses reach their limit, the cost to increase storage is quite significant. Interestingly, Google Workspace Business and Google Workspace Enterprise plans give all users many terabytes or Drive storage which is a significant increase. On top of that, these two plans also allow you access to many more applications and features, which also can save the business money.
At Cloud Office we have access to the best offers so you can save up to 30% on your licence costs when you agree to a committed period to use the service. Additionally we can audit your current G Suite/Google Workspace environment and suggest the best plan that fits your needs while balancing the cost.
Contact us to see how much you can save on your Google Workspace cost.